CEOs hate variance. It’s the enemy. Variance in customer service is bad. Variance in quality i...

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CEOs hate variance. It’s the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex.

Marcus Buckingham

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Marcus Buckingham

British writer

January 11th, 1966

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