Knowledge needs to be a verb. W. Edwards Deming View this quote
Monetary rewards are not a substitute for intrinsic motivation. W. Edwards Deming
W. Edwards Deming
No one has all the answers. Fortunately, it is not necessary to have all the answers for good management. W. Edwards Deming
No one knows the cost of a defective product – don’t tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer. W. Edwards Deming
No requirement of industry is so much neglected as operational definitions. W. Edwards Deming
Nobody goes to work to do a bad job. W. Edwards Deming
Our customers should take joy in our products and services. W. Edwards Deming
People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing. W. Edwards Deming
People learn in different ways: reading, listening, pictures, watching. W. Edwards Deming
People need to know how their job contributes. W. Edwards Deming
Plants don’t close from poor workmanship, but from poor management. W. Edwards Deming
American professor, author, and consultant
October 14th, 1900 - December 20th, 1993
