Stephen Covey

When relationships are strained and the air charged with emotion, an attempt to teach is often perceived as a form of judgment and rejection.

Stephen Covey

When the external factors over which one has no control in a way start to become negative, it starts to affect our creative juices.

Stephen Covey

When the trust account is high, communication is easy, instant, and effective.

Stephen Covey

When we listen with the intent to understand others, rather than with the intent to reply, we begin true communication and relationship building. Opportunities to then speak openly and to be understood come much more naturally and easily.

Stephen Covey

When we succumb to believing that we are victims of our circumstances and yield to the plight of determinism, we lose hope, we lose drive, and we settle into resignation and stagnation.

Stephen Covey

When you listen with empathy to another person, you give that person psychological air.

Stephen Covey

When you really listen to another person from their point of view, and reflect back to them that understanding, it’s like giving them emotional oxygen.

Stephen Covey

When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That’s when you can get more creative in solving problems.

Stephen Covey

Where we stand depends on where we sit.

Stephen Covey

Where you are headed is more important than how fast you are going. Rather than always focusing on what’s urgent, learn to focus on what is really important.

Stephen Covey