Patrick Lencioni

Because people who aren’t good at their jobs don’t want to be measured, because then they have to be accountable for something. Great employees love that kind of accountability. They crave it. Poor ones run away from it.

Patrick Lencioni

By demonstrating generosity and trust, you drastically increase the likelihood of making them a client, not to mention proving to them that you can help them.

Patrick Lencioni

Commitment is a function of two things: clarity and buy-in.

Patrick Lencioni

Conflict is the pursuit of truth.

Patrick Lencioni

Contrary to popular wisdom, the mark of a great meeting is not how short it is or whether it ends on time. The key is whether it ends with clarity and commitment from participants.

Patrick Lencioni

Ego is the ultimate killer on a team.

Patrick Lencioni

Employees that feel known and they feel like they know why their job matters and they have a sense of measuring it stay later, do extra work, and are committed to the organization above the requirements that they have.

Patrick Lencioni

Employees who can’t trust their leader to be vulnerable are not going to be vulnerable and build trust with one another.

Patrick Lencioni

Every employee needs to know that there’s somebody out there that they serve. And when we don’t let people know that for one reason or another, we’re depriving them of a fulfilling job.

Patrick Lencioni

Experiential team exercises can be valuable tools for enhancing teamwork as long as they are layered upon more fundamental and relevant processes.

Patrick Lencioni