I think a compliment ought always to precede a complaint, where one is possible, because it softens ...

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I think a compliment ought always to precede a complaint, where one is possible, because it softens resentment and insures for the complaint a courteous and gentle reception.

Mark Twain

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Mark Twain

American author and humorist

November 30th, 1835 - April 21st, 1910

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