Jeffrey Gitomer

I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.

Jeffrey Gitomer

I grew up in an upper-middle-class town with a population around 12,000. My high school held around a thousand kids. All smart. We had a strict dress code. If you wore blue jeans to school, they sent you home.

Jeffrey Gitomer

My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.

Jeffrey Gitomer

People who are cocky and arrogant say, ‘I know that’ and move along. People who are confident and positive ask themselves,’ How good am I at that?’ and seek to improve.

Jeffrey Gitomer

People who to back and chastise themselves, or second guess themselves, for making a wrong decision or a weak decision continues to set themselves up for failure in future decisions simply because they don’t trust themselves.

Jeffrey Gitomer

The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff.

Jeffrey Gitomer

The secret to sucessful customer service starts with yes!

Jeffrey Gitomer

There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who have already bought from you and discover why they bought.

Jeffrey Gitomer

Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.

Jeffrey Gitomer

Your mental attitude is your motivation and your inspiration.

Jeffrey Gitomer