James Cash Penney

Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.

James Cash Penney

The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

James Cash Penney

The keystone of successful business is cooperation. Friction retards progress.

James Cash Penney

The men who have furnished me with my greatest inspiration have not been men of wealth, but men of deeds.

James Cash Penney

The public is not greatly interested in saving a little money on a purchase at the expense of service.

James Cash Penney

The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.

James Cash Penney

The well-satisfied customer will bring the repeat sale that counts.

James Cash Penney

Theory is splendid but until put into practice, it is valueless.

James Cash Penney

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

James Cash Penney

Too many would-be executives are slaves of routine.

James Cash Penney