Dale Carnegie

Ask questions instead of giving direct orders.

Dale Carnegie

Asking questions not only makes an order more palatable; it often stimulates the creativity of the persons whom you ask. People are more likely to accept an order if they have had a part in the decision that caused the order to be issued.

Dale Carnegie

Assume a virtue, if you have it not.

Dale Carnegie

Be a good listener. Encourage others to talk about themselves.

Dale Carnegie

Be honest, look for areas where you can admit error and say so. Apologize for your mistakes. It will help disarm your opponents and reduce defensiveness.

Dale Carnegie

Be more concerned with your character than with your reputation, for your character is what you are, while your reputation is merely what others think you are.

Dale Carnegie

Be sympathetic with the other person’s ideas and desires.

Dale Carnegie

Become genuinely interested in other people.

Dale Carnegie

By fighting you never get enough, but by yielding you get more than you expected.

Dale Carnegie

By talking to yourself every hour of the day, you can direct yourself to think thoughts of courage and happiness, thoughts of power and peace. By talking to yourself about the things you have to be grateful for, you can fill your mind with thoughts that soar and sing.

Dale Carnegie